Supervisor Customer Service - Pittsburgh, PA
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
Coordinates work activities with other Supervisors, Managers, Departments, etc.
Identifies and resolves operational problems using defined processes, expertise and judgment
Provides coaching and feedback to team members, including formal corrective action
Conducts annual performance reviews for team members
Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers
Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
Impact of work is most often at the team levelRequired Qualifications:
High School Diploma / GED
3+ years of experience in the development of staff / team
3+ years of proven ability in providing Customer Service to internal and or external customers in an office setting
6+ months of work experience reading and sending emails using Microsoft Outlook
6+ months of work experience using Microsoft Excel to interpret and analyze date data on spreadsheets
6+ months of work experience using Microsoft Word to create, edit and save documents
Bachelor's Degree or higher
Experience working within the Healthcare Industry either in a Doctor's Office, Hospital or Office setting
Experience working within a Call Center
3+ years of experience leading a group of 10 or more in the capacity of Supervisor, Manager, or Lead role
Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV/AIDS and High-risk Pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life’s best work
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, Pittsburgh, PA, customer service, healthcare, telephonic, lead, supervising, coaching, mentoring