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Various, Utah
Customer Care
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Operational Insights Manager

Job Description:Responsible for supporting the Direct to Customer organization's continuous improvement initiatives by structuring and initiating processes and projects to achieve organizational and departmental continuous improvement objectives. Utilizes a broad range of analytical processes, data sources, and business factors to evaluate a diverse set of issues and deliver actionable recommendations to executive sponsors. Provide analytical support by dissecting and structuring a wide range of complex business problems, extracting and analyzing data from a variety of sources, utilizing facts/data to derive a conclusion, and constructing presentations that distill complex analytical findings into communications that are intended to inform and influence decisions related to policy, procedure, and business practices. Responsible for identifying operational opportunities to improve customer experience and reduce cost to serve, initiating and leading cross-functional projects to drive continuous improvement and creating models and processes to measure and communicate improvement. Provide peer mentoring, and internal departmental procedural review and process improvement recommendations to drive overall efficiency deliver ongoing business improvement.Responsibilities:Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Query data from relational databases (Teradata, MS SQL server)
Perform data validation, analysis and modeling
Construct executive level presentations
Present complex and customized analytical findings
Lead continuous improvement initiatives
Build cross functional relationships to drive strategic discussion and continuous improvementQualifications:8+ years' experience in SAS or other Statistical analysis tools
Highly proficient in SQL and 8+ years' experience working with relational databases (Teradata, Oracle, MS SQL server)
Highly proficient in Excel, Access, and Power Point
Highly skilled in report development and data analysis
Excellent communication skills (verbal and written)
High School Diploma/GED
Quantitative, or BusinessMinimum Qualifications: At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.Company Profile:As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comEOE Statement:We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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