Service Delivery Specialist
This role has been created to support the deployment of the HRMS system. It is not to be used for Expertise Assessment. It should not be added to any LOB shortlists.
Provides support for problem and change tickets and/or project tasks for client server support operations, which may span multiple service lines. Responsible for implementing changes to the client's environment and ensuring proper technical support to consistently maintain the operations of the client's servers and systems. Tasks involve problem determination and implementation of changes to hardware, software, application or network system. The employee uses judgment in choosing the task/routine.
Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.
Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.
Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.
Responsible for a variety of tasks within well established procedures.
May set work schedules individually, or as a team member.
Activities are subject to general instruction or direction.
Provides practical assistance.
Impact on Business/Scope:
Accountable for individual results and for the impact of the results on the team and on interrelated activities.
Required Technical and Professional Expertise
Preferred Tech and Prof Experience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.