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QUEENS, New York
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42-09 28th St.
New York
Job Title:
Senior Trainer, Bureau of Systems Strengthening and Access - 334457

Senior Trainer, Bureau of Systems Strengthening and Access - 334457

Job Description The Mental Hygiene Division of the New York City Department of Health and Mental Hygiene is responsible for policy, programs, and provider oversight related to mental health; alcohol and drug use and developmental delays and disabilities.

It is the mission of the Bureau of Systems Strengthening and Access (BSSA) to drive innovation and scalable solutions in behavioral health policy, practice and research in support of new and existing initiatives, and to enhance the ability of the Division to respond to, and lead, substantial changes in the delivery, payment, and policy environment surrounding mental health care services throughout the City of New York. 

The Office of Community Resilience in BSSA develops training in mental health task-shifting approaches and evidence-based practices, provides trainings in mental health practices, and coordinates the mental health response to disasters and public health emergencies and initiatives designed to increase mental health focused community resilience and resilience of the mental hygiene system.

Job Description 


--Conduct a minimum 4 MHFA trainings per week as needed to community groups and public facing staff at identified city agencies.

--Provide presentations about MHFA training to community groups, non-profits, faith-based groups, and other potential partners as scheduled.

--Attend community events hosted by faith-based, immigrant, non-profits and other stakeholder groups to address questions about the program and the curriculum.

--Represent program at community events sponsored by elected officials that have a mental health focus.

--Provide regular input to ensure that community needs are identified and being provided back to program leadership.

--Provide a minimum of four 1 hour Mental Health Awareness workshops on specialized topics per month.

--Provide coaching sessions to new trainers to ready them to train independently.

--Create plans and work with trainers identified through quality assurance checks as needing additional assistance.

--Develop quality standards to monitor and support MHFA trainers.

--Conduct 2 quality evaluations per quarter on 10 trainers to ensure fidelity to training curriculum is maintained.

--Build trainer competency using evidenced based models.

--Collaborate with Thrive Learning Center to provide professional development for MHFA instructors via "Booster Sessions".

--Facilitate MHFA instructor training (train-the-trainer) sessions to certify qualified individuals as new instructors.

--Perform additional duties and roles in the case of a national or city wide emergency.

--Supply field staff with appropriate and adequate resources for emergency responses.
Minimum Qual Requirements 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Preferred Skills - Master’s degree from an accredited college in Psychology, Public Health or Social Work or related field

- Experience training non mental health professionals in MHFA

- Certified as a Mental Health First Aid Instructor

- Thorough knowledge of mental health disorders and their signs and symptoms

- Excellent attention to detail

- Knowledge and understanding of the behavioral health system in New York City

- Excellent communication skills- verbal and in writing

-Ability to field responses and questions from emotionally triggering topics.

Please note:  If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license. 

• Proof of Education according to the education requirements of the civil service title. 

• Current Resume  

• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment.   By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.


The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. 

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
To Apply Apply online with a cover letter to  In the Job ID search bar, enter: job ID number # 334457.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
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