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San Francisco, California
United States
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Senior Technical Writer

Requisition ID # 16749 

Job Category : Engineering / Science 

Job Level : Individual Contributor

Business Unit: Electric Operations

Job Location : San Francisco




Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.


Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.


Department Overview

The Wildfire Safety Operations Center (WSOC) is a new 24/7 facility that monitors and detects wildfires, coordinates PG&E’s response to support first responders during wildfires, manages the Public Safety Power Shut-off (PSPS) process and informs the Officer in Charge of real-time situational awareness information for decision making in real-time.


The WSOC is staffed with 29 full-time staff who are responsible to monitor and detect wildfires in real-time. WSOC staff will also develop programs and processes that support the prevention, detection, and mitigation of wildfires, by using advanced proprietary technology as well as off-the-shelf technology.


Position Summary

The Senior Technical Writer collaborates with WSOC personnel in writing, updating, and maintaining WSOC guidance documents, internal business processes, and other documentation.  The Tech writer will also support other members of the CWSP program. The role within this department requires an individual to have the ability to work and communicate effectively and demonstrate by personal action a 100% commitment to public and employee safety.


Job Responsibilities

Technical Writing: Collaborates with wildfire response standards SME’s, WSOC and CWSP subject matter experts, and technical document management colleagues, to develop documents that are clear, concise, easy to follow, grammatically correct, technically accurate, compliant with PG&E document writing requirements, and in accordance with state and federal documentation regulations. Edits existing PG&E documentation as needed, in the same collaborative manner described above. Completes document editing and development within established time frames. Translates complex technical issues into documentation that is easy to understand and use for both technical and non-technical audiences. Uses command of written communication and careful attention to detail to proofread and edit large documents quickly and meticulously.


Specific Work Tasks: Formats CWSP guidance documents to standard specifications. Writes and formats large-scale content in Word, creating indexes, tables of contents, links between sections, manual pagination, and so forth. Performs image modification such as resizing, cropping, importing images into documents, and adding basic markup (such as adding an arrow or box to draw attention to a specific part of an image). Creates other documents and materials as needed for specific projects, potentially including items such as Visio flowcharts, Excel tables, and fillable PDF forms. Tracks status of work on various projects via team SharePoint list.


Technical Document Review: Supports guidance document publication process and resolves issues. Through careful review, helps ensure the technical accuracy, quality, and business compliance of final documents.




  • BA/BS in English, Technical Writing, or related field; or equivalent work experience
  • Job-related experience, 4 years



  • Expert ability in Microsoft Word; functional ability in a variety of document management-related tools, such as Microsoft Excel, PowerPoint, SharePoint, and Visio; Adobe Acrobat and Photoshop; TechSmith SnagIt, and AutoCAD
  • Experience in developing technical specifications and documentation
  • Experience in content management, process improvement, and project management in the development of a wide range of business documentation deliverables
  • Ability to multi-task in a fast-paced team environment
  • Detail oriented – must be able to pay acute attention to detail
  • Ability to translate ideas into finished products
  • Strong written and verbal communication skills
  • A team player who places a high premium on client service and satisfaction
  • Ability to work with a high degree of integrity both independently and as part of a team
  • Ability to lead and direct others in knowledge, principles, and/or applications, acting as team lead and/or coach to developing employees when needed


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