Senior Digital Programme Manager, Group Insurance - HSBC Insurance
Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong’s largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region. We are currently seeking a high caliber professional to join our team as Senior Digital Programme Manager, Group Insurance. Principal responsibilities
Primarily responsible for the delivery of Programmes and Projects within the Digital Portfolio as approved in the Insurance Order Book.
Effectively maintain the established governance of programs and where required improve the same through regular reviews. Deliver step change in operational performance, including cost, service levels, and customer satisfaction, through successful initiation and delivery of major change projects and programmes fully aligned with global directions, organizational strategy and regional priorities
Validate project Terms of Reference, establish a project governance and produce a well-defined project plan, identifying the key milestones and assigning responsibilities and resources
Define success measures and metrics. Identify problems and implements solutions, making decisions based on sound rational judgment. Capture project learning points
Vendor identification, contracting and execution are consistently conducted within risk appetite.
Select product and services as per the project needs. Procure products while keeping the optimum balance between cost and product quality.
Manage external vendors and contracts towards minimizing the costs to company, Risks of Fraud, and other risks like not meeting delivery time, scope, quality objectives, which in turn may impact the program of project deliverables.
Design and implement consistent and appropriate communication model through Meeting and Workshop Management Facilitation.
Ability to design the governance around all program and project related communications, minutes to all levels
Manage the interaction and communications with other programs and dependencies. Ability to appropriately communicate across all stakeholders.
University Degree Holder
Proven programme management skills and experience of managing several Digital programmes concurrently within the Financial Institution or Insurance industry
Excellent knowledge of the change process, project lifecycle and consulting tools and techniques, reengineering methodologies
Highly developed conceptual skills, including business models, organizational design, and analytical skills, including business performance, market and competitive dynamics to craft, execute, and oversee hypothesis driven analysis
Effective communication, interpersonal and negotiating skill.
Strong Business and Financial Acumens
Excellent decision making and problem solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Excellent English written and verbal communication skills, other languages are an advantage
You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Learn more about HSBC: https://youtu.be/TGVD_1gJU9o?list=PLGwUcoTj1_2rvUgUDnkz8zncNRqeK8xdU