Risk and Training Manager, Bureau of Vital Statistics - 334933
The BVS Quality Assurance and Training unit supports the bureau's commitment to maintaining rigorous protocols to ensure confidentiality of customer information, efficient work processes, and safety of security paper and high levels of customer service. As part of its strategy for conducting effective quality assurance the QA team develops and conducts trainings for BVS staff on incident reporting and relevant QA processes, and coordinates staff development through offsite trainings.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Work with other QA team members to conduct special QA projects, including in-depth assessments of BVS processes, case studies, customer surveys, and sampling of cases.
- Track incidents and mitigate risks related to these incidents.
- Liaise with the General Counsel's Office to for guidance on handling misdirected records and other breaches.
- Write quarterly reports summarizing the trainings and evaluation results.
- Develop and implement the training curriculum of BVS, including trainings on BVS processes, incident management, maintaining customer confidentiality and providing high levels of customer service.
- Manage the QA training coordinator.
- Work with unit, bureau and division management to develop action plans to improve work quality, productivity and customer service.
- Implement and conduct monthly incident review panel meetings with Unit Directors to examine and assess root cause analysis of recent incidents and propose recommendations for improvement.
- Develop, implement, and evaluate a risk management plan for the bureau.
- Identify and analyze ongoing and emergent risks and develop strategies to control risks.
- Document the aforementioned in reports and databases, as appropriate.
- Coordinate the updating of the workforce development plan in conjunction and bureau and unit leadership.
Minimum Qual Requirements
1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.
Appointments to this position are subject to a minimum probationary period of one year.
**IMPORTANT NOTE TO ALL CANDIDATES:
Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
• Proof of Education according to the education requirements of the civil service title.
• Current Resume
• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.
If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 334933.
We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.
All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.