Job Description:Responsible for all operations of a T-Mobile retail store as well as coaching new associates to deliver a strong customer experience. Must be familiar with all aspects of retail, including hiring, scheduling, training, marketing, loss prevention and team leadership. Primary point of contact for employees of the retail store.
Responsibilities:Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Essential Functions
o Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process.
o Train store associates in using store systems to support the Customer Experience, including the Point of Sales and Customer Account.
o Hire and develop a team of effective Sales Associates. Make staffing adjustments as needed to meet the overall needs of the business. Appraise employees to determine eligibility for promotions or other status changes. Cultivate an environment with supports T-Mobile values. Utilize tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations.
o Maintain a neat clean organized store environment at all times. Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the stores assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses
o Keep abreast of the rapidly evolving T-Mobile technology. Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them.
o Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards
o Support New Hire Sales Floor Readiness ensuring New Hires provide a world class customer experience
o Facilitate and support Store Operations Associate Readiness
o Present in weekly District meetings to report on Sales Floor Readiness Progress and Class Schedules
o Meet with Store Managers to ensure completion of Home Store Readiness activities
Qualifications: 1 year previous T-Mobile Retail Store Manager Experience
Basic computer skills and knowledge of common business applications, such as web browsers, Outlook, Microsoft Office
Excellent communication skills, orally and in writing
Ability to lead and coach to deliver financial results
Ability to utilize T-Mobile values to deliver results and make business decisions when operating the store
Sales and sales management experience with a customer focuses, operationally excellent retailer, along with an established record of high personal performance
Consultative sales and sales management in fields involving consumer technology, applications and content, along with an established record of high personal performance
Operational and financial performance management, including site profit and loss management
Minimum Qualifications: At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.Company Profile:As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com
EOE Statement:We Take Equal Opportunity Seriously - By Choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.