Product Support Specialist, Bureau of IT Strategy and Project Management - 335708
***OPEN TO PERMANENT COMPUTER SPECIALISTS ONLY. YOU MUST CLEARLY STATE YOUR CIVIL SERVICE STATUS ON YOUR COVER LETTER OR YOUR RESUME. FAILURE TO DO WILL RESULT IN YOUR DISQUALIFICATION.
**IF YOU HAVE A FOREIGN EDUCATION EVALUATION WHICH INDICATES THE EQUIVALENCY OF YOUR DEGREE TO ONE IN THE UNITED STATES, PLEASE INDICATE THE EDUCATION EQUIVALENCY ON YOUR RESUME AND INCLUDE THE NAME OF THE FOREIGN EDUCATION SERVICE TOO. IF IT IS FROM AN ACCEPTABLE SERVICE AND YOU ARE SELECTED, YOU WILL BE REQUIRED TO PROVIDE THE ORIGINAL HARD COPY OF THE FOREIGN EDUCATION EVALUATION WHEN PROCESSED.
The nation's leading local health department seeks a Product Support Specialist join its award-winning, innovative technology team in revolutionizing public health IT. The New York City Department of Health and Mental Hygiene (DOHMH) uses the latest technologies and enterprise wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
Specifically, the Product Manager will obtain expert level knowledge about various system applications for Department of Health and Mental Hygiene.
--Obtain expert level technical knowledge of several existing system applications, including system architecture, database schema, application specific web services and integration points with external systems.
--Troubleshoot issues regarding the interfaces and connectivity to other applications or databases in a timely manner.
--Learn how to configure application features and understand which portions of the application can be customized onsite through configuration files or other settings, and which requests must be referred to the vendor for a core product change.
--Manage the development and testing of enhancements by 1) personally make the change using the application administration tools; or 2) submit the request to our internal development group for programming and manage the development cycle; 3) Assist and work with counterparts in DoITT and other city agencies on addressing issues and implementing future enhancements or 4) submit the request to application vendor and manage the coordination with the vendor's technical resources.
--Manage the testing and deployment of new core product releases from the application vendor.
--Follow change control processes for version control, testing and deploying configuration changes.
--Be responsible for managing the release build process, including bug resolution and determining the features to be included in each build. Support and maintain the multiple application environments (Development, Quality Assurance, Staging and Production) required for software fixes and new features to be developed, tested and approved for use in the production system.
--Be the primary point of contact for user configuration and feature requests.
--Be responsible for reviewing, analyzing, and evaluating end-user support requests.
--Coordinate user training for new features.
--Conduct regular status meetings with internal clients and the vendor. Assure proper articulation and reporting of activities to stakeholders and executive management.
--Analyze database systems, queries, and procedures in Oracle 11g & up environment and Microsoft SQL Server 2008 & above.
--Build reports for senior management as needed.
--Communicate problem and solution to users.
Minimum Qual Requirements
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
3-5 year overall experience with supporting IT applications
Experience with commercial of the shelf products (COTS) that have form and workflow builders
Experience in software development life cycle and application development
Ability to troubleshoot issues regarding system configuration and scripts
Ability to communicate problem and solution to the user
Develop and Support Windows XAML based applications for inspection devices built in WPF Framework
Strong knowledge on MVVM, XAML and Styles, Triggers, Events and Templating implementations
Working expertise in WPF, WCF, C# and C++ programming, writing scalable and reusable maintenance code
Experience working with RESTful APIs and SOAP based Web Services is a strong plus
Experience with web servers such as IIS and Apache
Analyze database systems, queries, and procedures in SQL 2008 & up; Oracle 11g & up environment
2-4 years of experience in in writing SQL queries using Microsoft SQL Server 2008 & above
2-4 years of experience with web service development in .NET
Previous experience with SSRS for supporting reports
Familiar with troubleshooting issues with external interfaces (payment gateways, external DBs, GIS, USPSâ€¦etc)
Proficient with building forms and workflows
2-4 years of experience with java script
**IMPORTANT NOTE TO ALL CANDIDATES:
Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
• Proof of Education according to the education requirements of the civil service title.
• Current Resume
• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.
If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 335708.
We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.
All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.
New York City Residency is not required for this position