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Company Name:
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California Peninsula South Bay And Santa Cruz San Jose, California
United States
Position type:
Full Time
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Patient Service Representative-OB/GYN-Los Gatos

Job Summary:

Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.

  • Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
  • Schedules and registers patient appointments and information.
  • Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
  • Balances cash sheet and cash drawer in accordance with performance standards.
  • Operates a multi-line telephone console.
  • Completes clerical and other front desk support.


  • high school diploma
  • 6 months experience in a customer service position
  • PREFERRED: graduate of a Medical Receptionist training program

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