Patient Access Central Scheduling Specialist-Per Diem
The Patient Access Central Scheduling Specialist provides seamless appointment scheduling to patients and referring physicians across Sutter Acute Care Affiliates by aligning scheduling guidelines with patient appointment preferences. The Patient Access Central Scheduling Specialist coordinates patient needs and department resources in order to appropriately schedule appointments. Consistently facilitates positive multi-channel communications among patients, physicians, clinical staff, and internal departments to serve patient and referring physicians using advanced writing, telephone, and e-mail and internet skills. Multi-channel communications include: Telephone, fax, electronic fax, email and the EHR (Electronic Health Record). Provides excellent patient-focused customer service. Communicates effectively to service delivery areas to maximize patient flow and customer service. Interacts with patients and/or their representatives to schedule outpatient services. Responsible for supporting the success of a high-performing service organization. Fosters an environment in which continuous improvement in business processes and services is welcomed and recognized. Knowledge:
High school graduate or GED equivalent required.
Associates degree or higher level education preferred.
Medical terminology required.
Six months to two years hospital or medical office clerical support and Imaging scheduling experience required.
Six months to two years experience executing Healthcare standards, processes, policies, procedures required.
Skills and Knowledge:
Intermediate proficiency in Medical Terminology.
Computer keyboard skills; basic and terminal digit filing; good telephone and communication skills; reading and writing skills; computer literacy.
Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the electronic medical record through out the shift.
Excellent verbal and written communication and active listening skills.
Interpersonal skills necessary in dealing with internal and external customer.
Accuracy and attentiveness to detail required.
Must be able to set and organize own work priorities, and adapt to change.
Ability to meet or exceed targeted customer service, productivity and quality standards.
Requires the ability to work with and maintain confidential information.
Able to sit for long periods of time while speaking on the phone.