P-Retail Sales Associate
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comThe Sales Associate is the number one position responsible for delivering T-Mobiles aspiration of being Americas Most Highly Regarded Service Company. The Sales Associate exemplifies Delivering Customer Delight with an attitude of service to the customer while generating sales.Basic computer skills
Excellent communication including written and verbal skills
Utilize T-Mobile Values to right fit the customer and deliver results
Prior customer service and sales experience
High School Diploma/GEDRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Customer - Through the use of Delivering Customer Delight build relationships with customers and understand their needs. Deliver a strong genuine customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family. Make wireless terms, products and services seem simple and understandable. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure you set them up for success through the customer on-boarding process. Build customers confidence by making their experience comfortable, simple and by solving the whole problem. Provide Store Management with feedback and solutions to improve customer service and sales results. Ability to handle multiple priorities and customers. Know and use the store systems to support the Customer Experience, including the Point of Sale and Customer Account Management; give support to co-workers when needed.
Employee - Support team members in serving customers and doing store operations tasks such as cleaning, merchandising, etc. Share customer experiences with the rest of your team including management. Cross-train and coach among store staff. Refer candidates that would be a good fit with T-Mobile. Celebrate individual achievements and team successes. Stay current on T-Mobiles web based resource and instructor led trainings.
Owner - Maintain a neat, clean, organized store environment at all times. Adhere to T-Mobiles Code of Conduct, Dress Code and T-Mobile Values. Understand the purpose of the Employee Handbook and Sales Associate Compensation Plan. Assist in setting-up, refreshing and clearing the stores visual displays and interactive devices. Know and use the store systems to support the Customer Experience, including Point of Sale and Customer Account Management; know where and how to get support when needed. Take personal responsibility for staying current on all store communications and asking follow-up questions as needed. Increase personal proficiency at store operations tasks; share tips and experience with other Sales Associates to build their proficiency. Deliver financial results based on key performance indicators.At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen. Previous sales experience. Work varied shifts, 7 days per week, which may include evenings, weekends, and holidays. Written and verbal communication skills.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.