Job Description:The Associate Manager working in partnership with the Store Manager leads and develops the store team that delivers T-Mobiles aspiration of being Americas Most Highly Regarded Service Company.Responsibilities:Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Customer Responsible for infusing every stores Sales Representative with a passion for T-Mobiles Retail Mission by thoroughly orienting and grounding them to a standard of Delivering Customer Delight. Ensure that every need the customer has when coming into the store is met and that employee's build the customer's confidence by making their experience comfortable, simple and by solving the whole problem. Effectively manage customer wait time. Keep current on products, services and promotions.
Employee Supervise team members in serving customers. Assist in recruiting, maintaining and developing a team of effective sales employees in their store. Build skills and successes through continued coaching conversations. Lead an environment of recognition - celebrate individual and team success and best practices. Ensure store team and personal My Learning plans are current.
Owner - Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures. Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits (CAM, Samson).Qualifications:Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.)
Excellent communication including written and verbal skills
Ability to lead the sales associates and coach to deliver financial results
Utilize T-Mobile Values to right fit the customer, deliver results and make business decisions when operating the store
Prior customer service and sales experience
Ability to demonstrate sound intrapersonal skills
High School Diploma/GEDMinimum Qualifications: At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.Company Profile:As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com
EOE Statement:We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.