Job Description:The manager provides day-to-day operational oversight and leadership for T-Mobile's Mobile Showrooms employees. Through a strong Customer Focus establishes a loyal customer base and serves as Brand Ambassador in the community for the company's mobile showroom locations and events. Oversees event marketing process including; strategic planning, creative development, execution, measurement, and communication for T-Mobile's Mobile Showrooms. This role will be responsible for developing and executing events that support T-Mobile's brand, business, and communication objectives for the Mobile Showroom. The manager will develop relationships with local organizations and businesses in an effort to drive store traffic. Works cross functionally with multiple internal departments, event properties, agencies, and senior-level leadership.Responsibilities:Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Manage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.
Manage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.
In partnership with corporate, field, local and retail channel marketing teams, accountable for program ownership, planning, implementation, execution and reporting that is on time and on brand. Customize events to the Mobile Showroom, capitalizing on the unique opportunities inherit in the program. Leverages relationships with Corporate Marketing, OEMS, regional stores and local marketing teams, to maximize impact of events that coordinate with regional/company initiatives.
Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community, and create plans to meet the needs of the community. May be leveraged for emergency relief.
Talent Management- Oversee store team including recruiting, hiring, firing and oversight. Responsible for creating or approving store schedule. Manage performance feedback by creating and delivering performance feedback to store employees directly or overseeing Associate Manager in creating and delivering feedback. Build store pride, recognize and celebrate success of your team.
Coaching- Motivate and coach store team with one-on-one coaching, coaching in the moment and coaching monthly performance and guide IDP for reps. Share timely feedback to improve performance and encourage growth. Create and deliver performance feedback to store team. Ensure complete of training for store staff.
Development Develop employees in your team to align to their interest and career goals, sharing timely feedback to improve performance and encourage growth.Qualifications: 3 Years Retail Management experience in high volume environment
Experience working with multiple support teams or corporate departments (i.e., HR, Ops, Training, Marketing) to accomplish key tasks
Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience that delivers on the Un-carrier promise
Advance Customer engagement and service capabilities
Ability to lead multiple functions within a single store environment
Ability to lift 25 lbs. to set-up mobile store and ancillary event materials (tents/tables/games)
In depth knowledge and experience with retail systems and procedures
Passion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
Ability to think critically and react quickly and calmly in high pressure situations
*May drive depending on model of truckMinimum Qualifications: At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GEDCompany Profile:As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com
EOE Statement:We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.