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Bellevue, Washington
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Manager, Business Process

Job Description:T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play.  In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help.  The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive.  That's why we're here.
The Team:
T-Mobile has an opening for a Credit Risk Business Process Manager in the Portfolio Credit Risk (PCR) department. T-Mobile's Portfolio Credit Risk team is responsible for assessing credit risk of new applicants (both individual consumer and business) as well as managing the credit & bad debt risk of the existing customer portfolio. The team heavily focuses on using its analytical expertise to gain deep understanding of customer behavior and using the customer insights to drive positive change within the organization.
Your Role:
As the Credit Risk Business Process Manager within the PCR team, your role will be to manage all implementations of the credit platform solution.  You must be able to wear multiple hats: manage a team of business analysts, act as the liaison between the business and multiple suppliers. You must have a strong qualification to design and solution multiple workflows.  The Business Process Manager must have the ability to develop strong partnership/relationships with key business partners and leadership, work up against tight timelines, and execute flawless implementations.  You will help drive enhancements to our credit decisioning process and policies, exploring new solutions that will support Marketing and Financial Service projects.  In many cases, you will participate and have input to projects at every stage from idea/hypothesis to development and implementation. Responsibilities:
  • Thorough understanding of the development lifecycle and expertise of project management concepts
  • Ensure releases are detailed, delivered timely, within budget, and without issues
  • Responsible for day to day activities and reporting progress to business, internal and external teams
  • Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influence, talent management, results focus and inspirational leadership
  • Maintains a significant level of knowledge of operations and processes, methods and procedures of the platform solution
  • Strong ability to influence middle and senior management across multiple teams
  • Work closely with platform provider to align and deliver business objectives
  • Vendor Management, Resource Management, Process and Delivery Management
  • Manage a team that will help support in the design, configuration and test execution
  • Provide coaching, feedback, project guidance, and career planning to employees
  • Holds self and team to high standards, taking the initiative and drives accountability
  • Fully engaged with delivery teams, providing proper notifications of changes and timelines
  • Review the delivery process for effectiveness and efficiency
  • Organize team structure to ensure optimal delivery
  • Nurture and develop skills within existing resources; identifying areas for improvement as well as fostering and growing strengths within the team
  • Ability to contribute input in both technical and business centric discussions
Qualifications:Essential Skills:
  • 5+ years experience of business process and implementation on a credit originations platform in Telecommunications is required
  • 2+ years experience working on technical Telecommunications projects within the marketing, point of sales, or inventory fulfillment space
  • 3+ years in people management required
  • Project Management experience preferred
  • Strong communication and presentation required
  • Proven record for the progress and management of deliveries for new functionality and enhancements
Technical Qualifications:
  • 3-5 years experience as a Business Systems Analyst, writing and performing UAT
  • Beginner to intermediate proficiency in XML preferred
  • Advanced computer skills in Excel, Word, PowerPoint, Access required
  • BA/BS in Finance, Economics, Mathematics. Statistics or related degree required
  • Project Management Certification a plus

 Company Profile:As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comEOE Statement:We Take Equal Opportunity Seriously - By Choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

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