Job Description:Support store management by completing operational tasks such as physical inventory counts, maintaining inventory room files and reports per market Ops Audit compliance rules. Maintain a clean and organized inventory room so that product is easily and quickly found. Maintain records of any Inventory on hand both in the inventory room and on the sales floor. Receive all incoming shipments, unpack received orders and place product in the correct location. Follow all market requirements for processing returns to the return center as well preparing store to store transfers. Assist with merchandising updates, ensuring that all POP and collateral is current per merchandising standards. Provide feedback to Store Manager on gaps in processes and area of opportunities. Stay current on all Metro by T-Mobile policies, procedures and operational guidelines. This role also requires the ability to perform sales duties and customer service tasks as needed by store managementEnterprise Core Competencies
Requires competency in customer focus, organization, time management, strategic thinking, self- motivation, results focused, and attention to detailResponsibilities:Enterprise Core Competencies
Requires competency in customer focus, organization, time management, strategic thinking, self- motivation, results focused, and attention to detail
Essential FunctionsCustomer Service & Sales
- Be available to perform customer service and/or sales functions when needed. Greets customers in a timely and positive manner create a positive sales/buying experience for the customer. Identifies the customer's needs and provide information related to Metro by T-Mobile products and services. Handles all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders. Is a knowledgeable expert to the customer.Store Processes & Procedures
- Assists store management in training store associates regarding operating procedures. Acts as a resource to store staff on products, and handset service issues. Read and understand all current and new company policies and procedures and market specific objectives as applicable. Ensure work schedules are followed. Know where to get support where needed and deliver operational results based on key performance indicatorsMerchandising
- Maintain floor stocking levels, displays and help ensure that the store is clean and presentable to customers. Assist in setting up, refreshing, and clearing store visual displays and live phone demo units. Be the store point person on monthly merchandising calls and in maintaining metroPLAN.Qualifications:Minimum Required
1 year of retail sales or inventory operations experience Strong interpersonal skills to effectively deal with both customer and employee related issues. Must be proficient in computer skill, POS systems, spreadsheets, word processing. Must be available to work typical retail hours including weekends and holidays Desired
Experience in the wireless telecommunications industry Education Minimum Required High School DiplomaCompany Profile:
Metro by T-Mobile is rethinking wireless with its new mission to give value-conscious consumers a trade-off free wireless experience including all-unlimited plans featuring Amazon Prime and Google One, making it the first and only wireless brand to include Google's cloud storage solution as part of its plan. And because Metro by T-Mobile is T-Mobile, you get the latest and greatest Android and iOS smartphones on the same advanced T-Mobile network that covers 99%1 of the population. Whether you pay at the beginning or end of your billing cycle doesn't matter. It's the value of the service and the network that matter most.
1 coverage area encompassing talk + text. LTE data area covers 320m people or 98% of the U.S. population
EOE Statement:We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.