Some careers shine brighter than others.Something new and exciting is happening at HSBC. We are separating our retail bank from our investment bank and creating HSBC UK, with a brand new state-of-the-art head office in Birmingham. The move is a big step, and will take us one step closer to achieving our ambition to be the bank of choice in the UK. However, the move to Birmingham doesn’t just represent a new dawn for our business. It’s also an exciting opportunity for ambitious professionals who are keen to get involved in a unique challenge and progress their careers. We’re looking for individuals who are motivated to grow and shape the UK bank, and who will thrive in a flexible working culture within a dynamic and diverse office environment, making the most of what Birmingham has to offer. The Executive Assistant role is based within Administration & Secretarial. The role of the Executive Assistant is to provide full administrative and secretarial support to a Senior Leader, through a number of operational and HR, related duties. Support will include, but not be limited to, full diary management, high volume of emails, expenses maintenance administrative paperwork and ensuring team deadlines are met. This role serves as a liaison with others within and outside the business handling activities such as event planning, travel arrangements and project follow up. Your responsibilities will include:
Provide high quality email, diary management and travel services to support the effectiveness of the Senior Leader and make sure meetings and committees are organised effectively and in a timely manner.
Type and produce reports, Presentations, Spreadsheets etc.
Ad hoc projects and tasks
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
The ideal candidate for this role will have:
Experience working within a corporate team environment with multiple stakeholders
Past working experience in a relevant role, i.e. Administrative or secretarial role
Strong Microsoft Office skills
Experience working within Financial Services or other regulated institution environment is desirable but not essential.
Experience working with various HR teams
Previous experience of delivering an excellent customer service
Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
Built effective networks both internally and externally and created opportunities for others to work collaboratively
Planned projects and activities systematically in line with business priorities, using a variety of analysis and problem solving techniques
The base location for this role is 120 Edmund Street, Birmingham. We are required by the Financial Services (Banking Reform) Act 2013 to create a ring-fenced bank in the UK by 1 January 2019. We will create the head office of our ring-fenced bank in Birmingham. This role may be relocated to Birmingham from 2017. Where the role holder is willing to move and it is practical to do so, the role may relocate before this time. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.