Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.
Healthcare experience a plus
Experience setting up computer workstations with all applicable software drivers, applications, and network client modules as typically acquired in 0 to 2 years.
6 months to 1 year experience in a customer service setting is desired.
General knowledge of Active Directory and associated file systems.
General knowledge of network topology.
Programming, design, structured development techniques and analysis is desired.
Multiple operating systems is desired.
Healthcare environment is desired.
Office productivity software is desired.
General knowledge of ergonomics, space planning, and workstation configurations is desirable.
General knowledge of quality control methods and understanding of problem identification and resolution analysis.
Good organization skills and ability to prioritize multiple projects and objectives in a rapidly changing environment.
Work independently and as part of a team.
Strong verbal, written, and presentation communication skills.
Articulate technical and user needs in a concise manner easily understood by all.