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Company Name:
Approximate Salary:
Not Specified
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Master's Degree
Sandy Springs
Job Title:
Crisis, Threat Manager- Security

Crisis, Threat Manager- Security

Job Description

The Security Crisis manager is responsible for overall delivery program success in the account. The role focuses on meeting client needs by securing delivery on operations and projects by leveraging IBM Security partners and delivery centers, hereunder near-shore and off-shore delivery, strategic partners, IT service providers and sub-contractors. The role delivers and runs the implementation of these deliveries to drive positive customer satisfaction. It supports the Security Project Executive (SPE) and Associate Partner in identifying growth opportunities and contract profitability as well as plays a significant role in long-term security strategy and planning including initiatives geared toward operational excellence


    • Provide account leadership to the Security Services delivery teams – may span multiple projects – and direct teams to develop program / project strategies and implement resulting solutions to meet contract deliverables and Client expectations
    • Implement project plans and get Installs, Moves, Adds, Changes (IMACs) approved through Change Management
    • Manage IBM Security resources – inclusive of direct and/or dotted line employees as well as contractors / subcontractors – and coordinate with client resources to deliver in scope services and solutions on schedule
    • Manage quality of Security Services provided by the delivery team(s), and track and report on service level performance by the operations teams
    • Develop and administer Security processes and review their application to ensure that Security controls, policies, and procedures are operating effectively
    • Serve as point of escalation with accountability for prompt identification, resolution and communication of delivery issues (i.e., contract gaps, resource or schedule issues) that may impact client satisfaction and/or Security Services revenue and profit
    • Supervise and improve the effectiveness and efficiency of the Security capabilities being delivered through improvements to each function as well as coordination and communication between Support and Business functions
    • Responsible for managing delivery critical situations (on-call 24/7 potentially until resolution), leading root cause analysis, building get to green plans, and continuous improvement plans
    • Provide oversight for the identification, investigation and response of events or incidents of apparent security breaches
    • Oversee delivery operations in the account – including reviewing delivery of services to scope and defined schedule, actively participating in scope change discussions, managing to the financial targets, coordinating resources and contract changes, managing Client expectations and satisfaction, communicating effectively and consistently with Client and IBM stakeholders on program status and/or issues, bringing thought leadership or sharing best practices with the Client on topics of interest, etc.
    • Work with the security work streams to design and build aggregated operational performance metrics and monthly program status reports, present updates to the Client, adapting messages to the level of audience (i.e., operations management, C suite, etc.)
    • Support the Security Project Executive (SPE) and/or Associate Partner in identifying growth opportunities and contract profitability
    • Play a significant role in long-term Security strategy and planning including initiatives geared toward operational excellence
    • Manage proposed changes to cost or timescale beyond tolerance levels and all proposed changes to scope, checking for possible effects on the Business Case

    • Ensure Risks and Issues are being tracked and mitigated/resolved

Key skills
    • Excellent people-management skills
    • Proven track record with delivery management in a matrixed organization and with managing issues and program risks
    • Highly adaptable and able to lead matrix teams through changes
    • Solid understanding of business cases and risk management processes
    • Ability to monitor and control budgets
    • Ability to define situations, document data, and draw conclusions
    • Ability to interpret instructions regardless of their form
    • Good technical and trouble-shooting ability
    • Ability to work in a high stress environment
    • Minimum of 3-5 years of experience in complex project / client management and/or delivery management
    • 5-8 years of experience in Information Technology (IT), which includes 5 years relevant practical experience in Cybersecurity and operations
    • Knowledge in contract management, financial management and compliance
    • crisis management
    • negotiation skills, excellent written and verbal communications skills
    • A thorough understanding of customer service related performance metrics
    • Ability to interact with staff, peers, and business units on a technical and professional level; technical knowledge may come from hands-on experience in a security operations role and/or through training and certs
    • Ability to rapidly build teams / networks across the IBM organization, with the client and with partners and vendors
The SOC Threat , Crisis Manager role is part of the SOC. Candidates in this role will respond to events according to documented procedures and industry best practices. Ideal candidates should be experienced in the areas of networking, client/server technologies, and analysing log files with the ability to identify false positive and true positive events. Candidates must have experience in Linux and Windows operating systems. Candidates in this role may also be required to follow the incident response plan and assist SOC Threat Response Managers when necessary. Enthusiasm and interest in Information Security must be displayed.
  • Accept escalations from Monitoring and provide initial investigation of security incidents
  • Application of contextual data (criticality, device grouping, existing vulnerabilities)
  • Provide communication and escalation throughout the incident per the Security Incident Management guidelines
  • Communicates directly with data asset owners and business response plan owners during high severity incidents
  • Provides feedback to Threat Monitoring team
  • Perform analysis of log files for security incidents
  • Takes an active part in the containment of incidents, even after they are escalated

Required Technical and Professional Expertise

  • Bachelor’s Degree
  • English: Fluent
  • To be effective, the role requires frequent and consistent interaction with the client and IBM . This can require some travel to client's business customer's site from time to time.

Preferred Tech and Prof Experience

  • Security related certifications: CISSP, CISM, CISA, CRISC.
  • IT governance and project related certifications: Information Technology Infrastructure Library (ITIL), Certified Scrum Master, Prince 2

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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