BA/BS required or equivalent combination of education and experience.
Certified Professional in Disability Management, Professional in Human Resources, Senior Professional in Human Resources or Worker's Compensation Certification desired.
Current experience in Disability Management, Risk Management or Human Resources as typically acquired in approximately three (3) to five (5) years
Current experience in interpreting and communicating policy provisions as typically acquired in approximately three (3) to five (5) years
Current experience in managing leave of absence administration and/or workers’ compensation case/claims management as typically acquired in approximately three (3) to five (5) years
Demonstrated current knowledge of Federal and State regulations regarding State Disability, Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Reasonable Accommodation, American’s with Disabilities Act, and Fair Employment and Housing Act and Workers Compensation.
Knowledge of medical terminology
Demonstrated skills in PC applications (Professional Microsoft Office Computer Software).
Ability to work independently, with minimal supervision.
Requires extensive skills in interpersonal communication and relationships.
Possess excellent verbal and written communication skills.
Strong organizational and time management skills.
Ability to prioritize and manage multiple tasks with competing priorities in an interruptive environment.
Ability to exercise significant patience, understanding and empathy when dealing with all contacts and possess the ability to maintain the integrity of confidential information.
Ability to work with diverse health care and administrative professionals at all organizational levels.
Possess excellent problem-solving, critical thinking, and customer service skills.
Possess effective listening and conflict resolution skills.