Complaint Response Investigator, Bureau of Childcare - 344488
The New York City Department of Health and Mental Hygiene's Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, child care, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health and pest control. The Bureau of Child Care seeks to hire a Community Coordinator (Complaint Response Investigator) to respond to allegations of provider activity that is unsafe, unhealthy or unregulated.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
--Performs thorough investigations of complaints associated with child care programs throughout the five boroughs.
--Conducts inspections for regulatory compliance beyond the scope of the complaint investigation for programs so being investigated.
--Conduct interviews with child care operators, staff, witness, families and children involved in complaints involving allegations of inadequate supervision, injuries, abuse and maltreatment of children while in child care.
--Examine and analyze records and files of the child care program to ensure compliance with regulations.
--Is required to attend mandated meetings at provider agencies, testify at hearings and in court proceedings throughout the five boroughs.
--Must ensure accuracy of data before information is shared electronically. Responsible for the maintenance of confidential records/files for all investigations performed.
--Must be prepared to produce all required records and evidence to substantiate related legal processes.
Minimum Qual Requirements
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Be able to work independently and as part of a team
Strong communication, analytic and observational skills
Ability to deduce potential impacts of conditions or assess risk
Excellent writing skills including the ability to adequately describe observations in detail
Experience conducting administrative, criminal, or internal investigations or in child protective services a plus
Strong computer skills including the use of mobile computing devices
Ability to carry and use approximately 15 pounds of inspection equipment.
**IMPORTANT NOTES TO ALL CANDIDATES:
Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:
• A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.
• Proof of Education according to the education requirements of the civil service title.
• Current Resume
• Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)
Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.
If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.
Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 344488.
We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.
All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.