New York City Department of Health and Mental Hygiene logo
Company Name:
Approximate Salary:
Not Specified
QUEENS, New York
United States
Position type:
Experience level:
Education level:
42-09 28th St.
New York
Job Title:
Case Monitor Supervisor, Bureau of Mental Health - 240584

Case Monitor Supervisor, Bureau of Mental Health - 240584

Job Description The Bureau of Mental Health is responsible for mental health service delivery and planning for New York City residents with mental health needs. Through contracting directly with NYC service providers, the Bureau is responsible for procuring and overseeing over 700 treatment, rehabilitation, housing, case management, advocacy, and Assisted Outpatient Treatment programs comprising over $200 million. Bureau staff is responsible for managing the development, implementation, and oversight of ongoing and new contracted mental health programs. Through these contracts and through its policy, planning and advocacy work, the Bureau seeks to facilitate access and quality care and recovery for all New York City residents.

The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City.  The New York State Legislature passed Kendra’s law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community. The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services.

Supervise case monitors in their performance and clinical decision making in the following tasks:

- Collect and review clinical material to determine if a consumer referred to the AOT program meets criteria as presented in statute.

- Assist in the preparation of treatment plans and legal documents required for the pursuit of a court order.

- Collaborate and interface with mental health providers and families to monitor engagement as well as consumers adherence with treatment mandated by the court.

- Assess the quality and appropriateness of care planned and provided.

- Participate in case conferences to discuss consumer eligibility for AOT as well as  progress under the court order.

- Manage untoward events through the monitoring of services and provision of support to Intensive Case Mangers, Assertive Community Treatment teams, and other mental health providers.

- Participate in Quality Assurance reviews and special projects.

- Fulfill case monitor responsibilities when necessary.
Minimum Qual Requirements 1. A Master's Degree in Social Work from an accredited school of social work and two years of full-time satisfactory experience practicing social work utilizing one, or a combination of, casework, group work and community organization methodologies, at least one year of which must have been in a supervisory capacity.

2. Certification/License Requirements: A valid Certified Social Worker (CSW) certificate or Licensed Master of Social Work license (LMSW) issued by the New York State Department of Education must be obtained within one year of the date of appointment. Employees who fail to obtain their CSW or LMSW within one year after appointment will automatically have their probationary period extended for no more than six months. Failure to obtain the CSW or LMSW by the end of 18 months of service will result in dismissal.

3. Special Note: Section 424-a of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-care responsibilities has been the subject of a child abuse and maltreatment report. The agency has the discretion to assign a candidate who has been the subject of a child abuse and maltreatment report to a position with no child-care responsibilities.
Preferred Skills --Extensive, knowledge of community mental health resources

--Excellent interpersonal and communication skills

--Ability to interface with service providers from all sectors of the service system; and strong organizational skills.
Additional Information The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. 

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:
To Apply Apply online with a cover letter to  In the Job ID search bar, enter: job ID number # 240584.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Apply for this job


More Jobs Like This

Friends Who Might Be Interested