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Company Name:
Approximate Salary:
Not Specified
United States
Information Technology
Position type:
Full Time
Experience level:
2 - 5 years
Education level:
Master's Degree
Sandy Springs
Job Title:
Access Management Infrastructure / Operations Leader

Access Management Infrastructure / Operations Leader

Job Description
Do you have a passion for learning and applying modern identity and access management practices? Are you excited to use these practices to deliver and manage mission critical services at scale? Are you an IT Infrastructure Specialist with great Operations experience? Our team located in Armonk – NY is seeking for a Operations / Infrastructure Specialist to help us further develop our strategic access management service (a.k.a. ‘AccessHub’). AccessHub is IBM's could based service that is simplifying how employees manage access to applications and server infrastructure.
Job Duties:
  • Drive the continuous improvement of AccessHub operations framework:
    • Work with Iteration Managers and Vendor to drive critical items to completion
    • Work with Product Owner, Application Owner and Stake Holders
    • Work with Triage Team on reported issues until completion
    • Work on Incident and Change Magement reviews
    • Create and Manage Operational Dashbord to monitor key matrix required for Steady State operation model
    • Understand DevOPs and Agile Methodologies
    • Need to be flexible and fast thinker to adopt to the dynamic environment
    • Experience to work with Global Teams
    • Experience in managing vendor time and resources to work on cirtical items and projects
    • Experience working with Office Products and fluent with preparing Presentations
    • Possess good communication skills ( Verbal and Written )
  • Ensure operational excellence of AccessHub infrastructure
    • Experience in working on Unix and Windows Operating Systems
    • Good Understanding of various Networking terminologies and concepts
    • Good Understanding of API’s, JDBC’s and ODBC
    • Good Understanding of Databases – Mysql and DB2
    • Good Understanding of LDAP , SMTP and 3rd party tools
    • Good Understanding of Reports
    • Understanding of various cloud hosting providers
    • Assisting with troubleshooting issues and reading log files if needed
    • Undestanding of BCP and DR planning
    • Understanding of Back up and Recovery methodologies
  • Provide tehnical leadership support to stakeholder management cadence

Required Technical and Professional Expertise

  • 5 + years experience in IT Operations management (IT Infrastructure preferred)
  • Exp with Deployment prioritization and Change, Release or Incident management
  • ITIL exp
  • IT related education (at least Bachelor level)
  • Demonstrated collaboration and communication skills, being able to lead in a global environment
  • Proven ability to manage stakeholders

Preferred Tech and Prof Experience

  • Agile certification
  • Identity / Access Governance experience
  • IT engineering education
  • Experience in Cloud computing, information warehousing/management, app development and virtualization, API development
  • Experience with Application Lifecycle Management
  • Vendor management experience

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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