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Company Name:
Approximate Salary:
Not Specified
Location:
SANTA ROSA CITY, All
Country:
Philippines
Industry:
Customer Service
Position type:
Full Time
Experience level:
Entry Level
Education level:
Bachelor's Degree

3527144 - Technical Support

Job Description
Manage email/calls by sending initial response and actions as per requests of T2 Engineer, Trading Partners, Clients and the likes
End to end responsibility of closing the tickets lies with the level - 1 team
Occasionally involves technical query resolution, managing queries that may involve working on HTML pages and the likes
Will monitor the central console and pro-actively raise service requests if needed
Manage elevations/escalations based on Service Request Severity

Required Technical and Professional Expertise

Technical/IT Background, College Grad, BPO experience

Preferred Tech and Prof Experience

None

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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